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From PPS to risk — get paid for outcomes, not just visits
6 interactive modules: PPS vs. value, California's FQHC APM and CalAIM, ECM & Community Supports operations, the federal model landscape (MSSP, ACO REACH→LEAD, ACO PC Flex, APCM), building your VBC infrastructure, and assessing your readiness to take on risk. Primary-sourced throughout.
The #1 goal-setting framework adapted for community health
6 interactive modules with drag-and-drop exercises, scoring simulators, and a capstone project. Build real OKRs for your clinic using templates from top-performing FQHCs.
Everything you need to run a high-performing FQHC site
8 modules covering revenue, team-based care, scheduling optimization, BH integration, ECM operations, workforce retention, and financial modeling — with live simulator exercises.
HIPAA, HRSA, OSHA & billing compliance in one place
Interactive compliance training with scenario-based exercises, policy templates, and audit-ready checklists. Keep your clinic inspection-ready year-round.
Tetris-style staff scheduling with MA ratio optimization
Visual weekly grid for staff scheduling. Optimize MA:provider ratios, compare shift patterns (4×10, 5×8), track coverage gaps, and export to Excel/PDF.
Protect patient privacy — the rules every FQHC worker must know
4 modules covering Privacy Rule, Security Rule, breach response, and daily HIPAA habits with real FQHC scenarios.
Pass your Operational Site Visit with confidence
3 modules covering all 19 HRSA program requirements, the most common deficiencies, and a 90-day prep playbook.
PPS billing rules, documentation, and fraud prevention
3 modules on PPS billing, documentation requirements, the False Claims Act, and audit readiness for FQHCs.
Your annual Cal/OSHA bloodborne pathogens training
3 modules: bloodborne pathogens & your Exposure Control Plan, sharps safety + PPE + the free hepatitis B vaccine, and post-exposure steps + SB 553 workplace violence prevention. Satisfies the annual §5193 training requirement.
Your annual FWA & compliance-program training
3 modules: fraud vs. waste vs. abuse + the False Claims Act, the Anti-Kickback Statute + Stark Law + exclusion screening, and the 7 elements of an effective compliance program + how to report concerns (you're protected).
What every new hire needs to know on day one
3 modules covering the foundations: what makes an FQHC different from any other clinic (Section 330 & required services), how the Sliding Fee Discount Program works, and how FQHCs get paid (PPS, UDS, and the revenue cycle). Primary-sourced from HRSA.
CA scope of practice, rooming mastery, and care gap closure
3 modules: CA scope of practice under BPC §2069–2071 (what MAs can and cannot do), the complete 5-element rooming workflow with SBAR communication, and how MA outreach drives FQHC UDS quality scores through care gap closure.
Outreach, navigation, advocacy — the full CHW skill set
3 bilingual modules covering the CHW role in California: scope, CalAIM eligibility, Medi-Cal CHW benefit, motivational interviewing, care navigation, and system-level advocacy. Primary-sourced from DHCS and the CA CHW Certification curriculum.
CLAS Standards, implicit bias, and serving diverse FQHC communities
3 modules grounded in the HHS CLAS Standards and the Tervalon & Murray-García framework: what cultural humility means vs. competency, implicit-bias mitigation in the clinical encounter, and trauma-informed approaches for diverse patient populations including undocumented communities.
Registration, sliding fee, scheduling, and patient flow
3 modules for front-desk and patient-service staff: FQHC registration requirements and insurance verification, applying the Sliding Fee Discount Program correctly (including UDS self-pay tracking), and the scheduling and patient-flow practices that protect PPS revenue.
Drug pricing, eligibility rules, and the HRSA audit trail
3 modules covering the FQHC's most valuable and audited program: the 340B savings mechanism and covered-entity eligibility, patient-definition and duplicate-discount rules, and the HRSA audit requirements (49% adverse-finding rate in FY2025) including the OPAIS registration and policy/procedure documentation.
HRSA's annual scorecard — how to get it right
3 modules on the Uniform Data System, FQHC's federally-required annual report: the UDS table structure and key clinical quality measures (child/adult preventive care, chronic disease control, behavioral health), common data-quality errors that trigger HRSA questions, and how UDS results flow into your Section 330 grant renewal and HRSA OSV.
Where FQHCs and the labor movement come from — and why they share a mission
3 modules on the shared roots of community health and worker dignity: the 1960s farmworker and civil-rights origins of health centers, the eras and milestones that shaped FQHC labor (NLRA, Medicare/Medicaid, Section 330, SB 525, H.R. 1), and the common-interest framework that ties patients, staff, and the organization together.
The unions in FQHC labor and the labor law everyone should understand
3 modules: fair profiles of the unions that represent California FQHC and safety-net workers (SEIU-UHW, NUHW, SEIU locals, CNA/NNU, 1199SEIU), the rules of the game under the NLRA (§7 protected activity, §8 unfair labor practices, the NLRB), and the organizing-to-first-contract lifecycle — even-handed for HR, union reps, and stewards.
Strikes, ballot measures, and NLRB cases — both sides, fairly
3 modules on the defining disputes in California FQHC labor: strikes and work stoppages, the SEIU-UHW ballot measures and policy fights, and real NLRB cases — each presented with both the worker rationale and the management considerations, plus the posture spectrum from adversarial to partnership.
Total comp, the SB 525 wage floor, and interest-based bargaining
3 modules: the anatomy of FQHC total compensation (the components beyond base pay), how to read salary benchmarks and the SB 525 healthcare-wage schedule, and the basics of interest-based bargaining and what a strong contract contains — useful for a steward preparing proposals and an HR lead preparing management's side.
How strong labor relations and the mission reinforce each other
3 modules on the both/and payoff: labor-management partnership models (including the Kaiser LMP), the case that strong labor relations drive retention, quality, and financial sustainability, and a practical playbook of partnership practices both HR and union leaders can put in place — especially through the December 2026 cliff.
The science behind FQHC primary care — from Starfield to ambient AI
15 expert-curated lessons tracing the foundations of community health: primary care effectiveness, chronic disease management, behavioral health integration, and the AI revolution in documentation.
Social determinants, CHW evidence, and the future of community health
15 lessons covering the social mission of FQHCs: SDOH frameworks, CHW effectiveness research, health literacy, trauma-informed care, and serving undocumented communities.
Top-of-scope nursing in community health
3 modules for RNs and LVNs: scope, nurse-led care management, and triage, immunizations & team-based care.
Integrated, trauma-informed behavioral health
3 modules: integrated care, screening & safety, and BH documentation & billing.
Community oral health, top of scope
3 modules: the oral-health team, infection control, and Denti-Cal & access.
Eye care as primary care
3 modules: the eye-care team, diabetic retinal screening, and Medi-Cal vision & EPSDT.
CE hours reflect clock hours of training, not accredited CME/CEU. Completion records document that training occurred and are designed to satisfy an organization's internal annual-training requirements (e.g., HIPAA, OSHA, fraud/waste/abuse) with an audit-ready record.