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13 free courses in English and Spanish. Choose a goal or responsibility to get started.
13 of 13 courses
What every new hire needs to know on day one
What makes an FQHC different from other clinics (Section 330 and required services), how the sliding fee works, and how FQHCs get paid.
FQHC economics for everyone who works in one
Where your clinic's money comes from, including PPS (the per-visit payment) and 340B (the drug-discount program). See how your own job helps keep the doors open.
Compliance concerns and reporting options
Learn how to spot and report a compliance concern. See OIG's seven voluntary, nonbinding compliance-program elements, then write questions for your workplace.
Per-visit (PPS) billing rules, documentation, and fraud prevention
Learn how an FQHC bills under its per-visit payment system (PPS) and what your notes must show. It also covers the False Claims Act and getting ready for an audit.
Where FQHCs and the labor movement come from, and why they share a mission
Health centers grew out of the 1960s farmworker and civil-rights movements. See the milestones that shaped FQHC labor, from the NLRA to H.R. 1, and what patients, staff, and managers have in common.
Weigh partnership options against your own local facts
Compare labor-management partnership models and test what they might change for staff, quality, and money at your clinic. Then plan the next step, keeping each funding source, rule, and date separate.
Section 7, the steward, and Weingarten
Learn what Section 7 protects, the four things an employer may not do, and how stewards and grievances work. Know what to do when an employee asks for a representative.
The unions in FQHC labor and the labor law everyone should understand
Meet the unions at California FQHCs, learn the basics of the NLRA and the NLRB, and follow the path from organizing to a first contract.
Total comp, the SB 525 wage floor, and interest-based bargaining
Learn total pay, how to compare salaries, the SB 525 wage floor, interest-based bargaining, and contract basics. For union and HR teams.
A goal-setting method, adapted for community health
Learn to set team goals called OKRs, with hands-on exercises and a final project. You practice on health center examples.
Strikes, ballot measures, and NLRB cases, told from both sides
The strikes, SEIU-UHW ballot measures, and NLRB cases that shaped California FQHC labor. Each fight told from both sides, workers and management.
Find HRSA's current rules, gather what you need, and plan your site visit.
Get ready for an HRSA site visit. Find the current rules, gather your own documents, and build a work plan.
Review UDS tables, measures, and data-quality checks.
Learn how the UDS report is built, read a few clinical measures, and check your data. Examples use 2024 numbers, so check this year's manual for current rules and deadlines.
Times are estimates. Your learning record shows the courses you finished. PPS is the per-visit payment Medicaid and Medicare make to health centers. UDS is the yearly data report health centers send to HRSA, the federal agency that funds them. OSV is HRSA's operational site visit. 340B is a federal drug-discount program.