The Grievance Handling Framework

When to use it

• When a contract right may have been violated — and to coach a steward or a manager.

How to use it

1. 1Gather the facts and the exact contract language.
2. 2Identify the violation and the remedy you want.
3. 3Raise it at the lowest step, in writing, on time.
4. 4Escalate through the contract's steps if it stays unresolved.
5. 5Prepare for arbitration only if you must.

Related frameworks