The structured process for raising and resolving a claimed contract violation — usually a series of steps ending in arbitration. Handled well, most grievances resolve early and never reach a hearing.
When to use it
When a contract right may have been violated — and to coach a steward or a manager.
How to use it
1Gather the facts and the exact contract language.
2Identify the violation and the remedy you want.
3Raise it at the lowest step, in writing, on time.
4Escalate through the contract's steps if it stays unresolved.
5Prepare for arbitration only if you must.
Watch out
Watch the deadlines — a missed timeline can lose an otherwise-valid grievance.
Takeaway
A grievance is a problem with a process — documentation and timing decide it.