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Best-practice models for the table — negotiation, problem-solving, conflict, and grievances. Each framework on one clear page: what it is, when to use it, and how. For HR, labor-relations leaders, union leaders, and shop stewards.
Negotiate on the merits, not by haggling over positions.
NegotiationSurface interests and expand the pie before you split it.
NegotiationKnow your walk-away, and the zone where a deal is possible.
NegotiationKnow whether you're splitting a fixed pie or growing it.
NegotiationOne page that gets you ready before you sit down.
Partnership & Problem-SolvingA repeatable method for solving workplace problems jointly.
Partnership & Problem-SolvingWhere patients, staff, and the organization want the same thing.
Partnership & Problem-SolvingSolve problems jointly through unit-based teams, not only at the table.
Conflict & CommunicationFive ways to handle conflict — and when each one fits.
Conflict & CommunicationSee how you climb from facts to conclusions — and check your rungs.
Conflict & CommunicationListen, Affirm, Respond, Add — defuse and stay in dialogue.
Conflict & CommunicationResolve disputes at the lowest possible rung.
Grievance & JusticeThe arbitrator's checklist for whether discipline was fair.
Grievance & JusticeTurn a workplace problem into a resolvable case.
The Labor Relations Academy courses teach them step by step — free and bilingual.