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Father of the quality movement · 1900–1993
Quality rises when you respect the worker.
An American statistician whose ideas transformed postwar Japanese manufacturing and then global management. His System of Profound Knowledge and 14 Points reframed quality as a management responsibility built by empowering — not blaming — frontline workers.
The 14 Points & "drive out fear"
Deming taught that most problems come from the system, not the worker; management's job is to improve the system, drive out fear, and let workers contribute to quality — Point 8 of his famous 14.
Remove fear and make workers partners in improvement, and quality and productivity rise together — better for the patient, the worker, and the bottom line at once.
In a clinic, the people closest to the work usually know how to fix it — if leadership makes it safe to say so.
“Drive out fear, so that everyone may work effectively.”— W. Edwards Deming
Source: W. Edwards Deming, "Out of the Crisis"
The framework they used
Interest-Based Problem Solving (IBPS)